On July 29, Hamilton County JFS staff will be unable to access many of the computer systems utilized for public assistance cases (Ohio Works First, food assistance, and Medicaid). This is the result of a planned statewide upgrade and means our staff will be unable to authorize or change benefits, or look up information related to a public assistance case.
The agency will not close on July 29. Consumers can still send mail or faxes to the agency, or drop off documents. Those who visit the agency on July 29 will be able to fill out paper applications and ask general questions of staff. As always, consumers can apply for cash or food assistance benefits, report changes, and complete interim reports at www.odjfsbenefits.ohio.gov .
The State of Ohio has planned this outage to transfer a significant portion of the current benefits computer system to a new statewide computer system. This transfer will last through the weekend and regular operations are EXPECTED to resume on Monday, August 1. Thank you in advance for your understanding and patience as these changes occur, and please continue to check our website for additional updates.