We recently began offering live, private chats with Hamilton County residents who have child support cases. This is a quick and convenient way to ask questions about your case.
We have offered public chats for several months now, but many people wanted case-specific information that was confidential and we could not put it out in the public domain. So, we developed a way to conduct one-on-one chats that are only seen by the client.
We have checked, and it looks like we are the first in Ohio to do something like this. We do not have a way to check if it is being done anywhere else in the country, but I have to believe we are among the few. This is one more step in being an accessible, progressive entity to the people we serve.