Youtube Helps Agency Inform Customers

We recently posted a new video to Youtube that helps explain how to file online for public assistance help. This is another effort to improve customer service — we want to serve our customers where they are, instead of making them come to us.

This video is very helpful in walking someone through the process. Here’s a link:

http://www.youtube.com/hcjfs#p/u/0/bCnWIkLLU_4

Many may not be aware that we have several helpful videos about our services and our agency out on Youtube. Our agency has its own channel! Check it out:

http://www.youtube.com/hcjfs

by Moira Weir

Filed Under: Communication

Tagged: Child Support, Child Welfare, food stamps, hamilton county department of job and family services, medicaid, moira weir, public assistance