HCJFS is expected to install a kiosk in the lobby this month that will make it easier for consumers to submit verification documents.

Hamilton County residents who come to JFS to apply for public assistance will soon have the option of using a new self-serve kiosk that will be installed in the front lobby at 222 E. Central Parkway. The kiosk will speed the application process and give consumers an alternative to waiting in line for required documentation or for receipts.

As part of the application process, consumers often have to submit a number of verification documents to verify their employment status, income and household-size among other factors.

Previously, consumers were able to submit documents through the mail, fax or in an agency drop-box. Those documents were later scanned into the agency’s document-imaging system.

The new kiosk will allow consumers to scan items in themselves, giving their caseworker near immediate access.

“We realize consumers are often at the end of their rope when they visit us and they need help as soon as possible,” said Director Moira Weir. “In fact, the economy has brought many new people through our doors who have not previously been involved with us. They have certain expectations when it comes to customer service and timeliness. We want their experience with us to be as pleasant as possible and we want them to get the help they need as soon as possible.”

Originally the kiosk had been scheduled to be installed in April, but some unexpected delays pushed back the installation.

The kiosk is part of a series of plans implemented by HCJFS to reduce wait times for assistance and increase customer service. The self-serve kiosk was funded by a grant from the Greater Cincinnati Foundation and cost $27,000.