Consumers are now able to scan their documents directly into HCJFS's document-maintenance system through a self-serve kiosk in the lobby. Documents able to be scanned include public assistance applications, verification documents and vital information - such as their social security card, driver’s license and birth certificate.

The system is free and easy to use. After consumers scan their original documents, the documents are immediately returned and consumers receive an on-the-spot receipt for what was submitted.

Previously, consumers had to submit documents through the mail, fax or in an agency drop-box. Those documents were later scanned into the agency’s document-imaging system.

The kiosk, which was paid for by the Greater Cincinnati Foundation, scans documents directly into the system, giving caseworkers almost immediate access.

The benefit to consumers is that they can avoid any delays that may otherwise occur in getting a document to caseworkers.

The benefit to staff is those documents do not need to be sorted and manually scanned into the system at a later date.

Cheryl Cipollone, network administrator, said HCJFS Information Systems has been working on this project for about one year.

“We’re very excited to see it finally make its way into the lobby,” Cipollone said.

Susan Adkins said that they are already receiving great feedback from consumers who are excited to use the kiosk. Some consumers even expressed an interest in having similar kiosks in other locations.

On one day last week, 283 documents were scanned.

The kiosk is still being tested to ensure that the process for consumers is as smooth as possible. Information Systems is still working on a few small kinks, but the kiosk is expected to be working consistently soon.

The kiosk is available between 7:30 a.m. and 4:30 p.m.

The kiosk is part of a series of plans implemented by HCJFS to reduce wait times for assistance and increase customer service.