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January 2013 In This Issue Director's Letter: Special New Year's Edition of HCJFS Update Helps You do Business with Us Did you know? The best way to apply for public assistance Did you know? Use SuperJobs.com to aid your job search Did you know? Who to call with questions about child care Did you know? Hamilton County children are waiting for adoption Did you know? Top things you need to know about child support Adopt Brothers Joe and Keuntay
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Did you know? The best way to apply for public assistance with HCJFS
As we enter 2013, the agency does so with a record nine months straight of processing more than 90 percent of food assistance applications within 30 days, an accomplishment no other metropolitan county has been able to match. That means consumers have been able to access much-needed food, cash, and medical assistance (Medicaid) as quickly as possible. To get to this point, HCJFS implemented a series of changes over the past few years to process more cases with fewer people. In addition, the Ohio Department of Job and Family Services created an online portal to allow individuals to submit their information online, ensuring HCJFS receives information more quickly. While these changes have succeeded in making HCJFS a more proficient organization, processes may be different for consumers and providers than they were in past years. In this special edition of HCJFS Update, we attempt to educate providers and consumers on the best and fastest way to get food, cash and medical assistance applications processed. Below are detailed, step-by-step directions: Hamilton County Cash, Food, and/or Medical Application Process: Please note it may take up to 30 days to complete an application. We complete cases in the order that they are received and when all verification documents have been received. Step 1: Submit an Application You can submit your application in the following ways:
Step 2: Gather Verification Documents As part of the application process, you will need to submit a number of verification documents. The specific documents accepted are listed in the application, but, in general, we will need to verify:
Please write your name and case number or Social Security number on all verification documents. Step 3: The Interview Once you have submitted your application, you will receive a letter in the mail giving you an appointment date and time for you to come in and complete a face-to-face interview with a caseworker. That appointment will generally be within two weeks of the submission of your application.*
*Please Note: Applications for waiver Medicaid and for those in nursing homes are scheduled separately and will not necessarily fall into these timeframes. Certain other Medicaid applications may be completed without an actual interview. If yours fits the criteria, you will be notified accordingly. Step 4: Return any Additional Verification Documents At the end of your interview, your caseworker will give you a checklist of any additional verification documents we need to complete your case. The sooner you return the verification documents, the sooner your case can be completed. Return those verification documents to us with your name and case number or Social Security number on ALL documents:
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