Work Here

• Master’s degree in Social Work (or Human Services related); or Bachelor's degree in Social Work (or Human Services related)
• Must possess a valid driver's license issued in the state of residency.
•  Must have the use of an insured automobile.
• A criminal records check conducted by the Bureau of Criminal Identification and Investigation and the FBI is required.

• Expand efforts to find safe, appropriate relative supports for children entering foster care.  Collaborate with the case manager and court officials with meeting the Fostering Connections to Success Act, applicable Ohio statutes, and Ohio Department of Job and Family Services policy in regards to relative/kin notification and placement. Research and coalesce information from relatives/kin to expand the child’s support system and family connections, while identifying potential relative home providers.  Identify and document at least 80 family/kin for each child through Family Finding search activities, including: internet & database searches, Children’s Division and Juvenile Court case file reviews, child & family interviews.

• Facilitate timely communication with the team and provide the referring agencies with accurate family documentation, including detailed genograms, family contact information, and identified family supports.  Assist in preparing the family for licensure by explaining the licensing process and assisting with home licensing requirements.

• Attend all meetings and court hearings, advocating for relative/kin placement. Attend and participate in necessary conferences, reviews, supervision and training. These activities may include: family conferences; transfer conferences; semi-annual reviews; individual and group supervision sessions; section and staff meetings, and relevant training. Complete timely and thorough assessments on the child and family functioning upon case referral and case closure to measure the success and outcomes of the program.

• Submit detailed activity notes and documentation of all case-related billing activities to submit to multiple funders. Maintain accurate files and records for each client.

• Attends necessary training as required. Performs other related duties as assigned.

• An associates degree in social or behavioral science plus one (1) year experience in a position determining eligibility for benefits; or three (3) years experience in a position determining eligibility for benefits.

• Interviews applicants/recipients to determine and assess their eligibility for public assistance (i.e. Title IV-E  Foster Care Maintenance,  Adoption Assistance, State Adoption Subsidy, Medicaid, Post Adoption Special Services Subsidy, Prevention Retention Contigency, Supplemental Security Income, Social Security Disability), through office, phone and collateral conferences; collects comprehensive and complete data and enters into computer systems; computes payments; verifies all documentation submitted to support request for assistance in accordance with program guidelines; approves or denies applications; explains to participants their rights, responsibilities, required actions, and other available services within the agency and/or the community.  Implements and monitors cases through provision of information, oversight, coordination, and continuity (i.e., coordinates Adoption Services and other Social Services).
• Receives and investigates information concerning lost, stolen or undelivered assistance checks and medical cards; prepares and maintains the case including changes in address, household composition, assistance and service needs, income and resources, and other changes that effect eligibility and status of all assistance programs; notifies participants of suspension, reduction, or termination of assistance and services; refers cases of suspected fraud to investigation unit; manages overpayments and recoveries; explains either in person, by telephone, or letter the reasons for overpayments to the recipients; prepares summaries for and attends hearings upon request; process corrections in cases identified as being in error; answers inquiries either by telephone or correspondence; completes data by computer entry, completes special assignments.
• Attends necessary training as required.
• Performs other related duties as assigned.

• Customer Service – Promptly and accurately respond with courtesy and compassion to inquires via in person services, call center, and written communication from clients, third parties, and internal county departments. Explains federal, state and county policy and procedures. Third parties include but are not limited to case participants, attorneys, other JFS program personnel, court personnel, banks, employers, insurance agencies, credit bureaus, and CSEA’s in other counties and states. Document case record of all correspondence and case actions.
• Interview/Case Review – Interview obligee/obligor to obtain necessary information that helps facilitate paternity and/or support action.  Review case and utilize all resources available to gather pertinent information and complete necessary actions to ensure all documentation is secured for paternity and/or support to be established.  Follow all Federal and State policies that guide internal processes.
• Process Documents and workflows – Complete required documents necessary to Create referrals and any other required documents necessary to process a case timely and accurately.  Complete paperwork for state hearings, maintain and report monthly activities to supervisor for manual processes.  Manage existing workflows that impact case processes.
• Program Compliance - Maintain confidentiality and follow FTI regulation policies. Attends state hearings, trainings, and meetings to stay current on federal, state and county processes. Complete RMS data.

• Knowledge of: *Federal, state and county guidelines governing child support. General accounting terms, credit, arrears, payment/deposit, and overpayment. Effective oral and written communication        
• Skill in: *Driving conversations to elicit information, conflict resolution communication, teamwork approach, basic software applications (Outlook, Microsoft Office, etc.)
• Ability to: Define problems, collect data, establish facts, and draw valid conclusions; calculate fractions, decimals and percentages; handle sensitive inquiries from and contacts with officials and general public; prepare concise and accurate reports. Independently manage time to meet assigned deadlines *Locate individuals’ demographic information utilizing databases, social media, and direct contact 

• Potentially dangerous situations that could involve upset or violent adults and children
• Animals, insects, rodents in family homes
• Unstable structures
• Drive to and conduct home visits despite extreme temperatures and inclement weather

• State Automated Child Welfare Information System (SACWIS)
• State Child/Abuse Neglect Central Registry Check for any state in which the applicant resided within the last five years
• Ohio Bureau of Criminal Identification Investigation (BCI)
• FBI
• National Sex Offender Public website (WWW.NSOPW.Gov) Code 5101:2-5-09 must be conducted for each prospective employee

• Bachelor's degree in Social Work (or Human Services related); or Master’s degree in Social Work (or Human Services related)
• Must possess a valid driver's license issued in the state of residency.
•  Must have the use of an insured automobile.

• Responds to and completes assessments of child safety in response to Intake Reports of physical and sexual abuse, neglect and dependency within mandated timeframes and in accordance with federal, state and agency policy. Researches previous Children’s Services history, criminal history, court involvement and other applicable information for all individuals associated with Intake report.  Conducts and engages families in face to face interviews with all children in the household of assessment, parent/caregiver(s), and alleged maltreater(s) to make a decision regarding child safety.  Assessment shall include pertinent information collection from all parties regarding alleged maltreatment, surrounding circumstances, adult and child functioning, parenting practice and discipline to ensure an accurate safety determination.  Conducts interviews in homes, schools, hospitals, and other community settings as required.
• Practices in a way which demonstrates awareness and understanding of cultural competency, socioeconomic differences, and respect for diversity in interactions and work with families; displays an awareness of the impact implicit bias has on outcomes for children and families.
• Responsible for collecting pertinent collateral information from other persons, service providers and community partners that may have addition information to support a safety determination. Obtains school and medical records as well as records from community service providers.
• When appropriate, seeks medical evaluation of alleged child victims and completes referrals to law enforcement.

• In consultation with supervisor, conducts informed response to Intake Reports, assesses and determines child safety at every contact, determines present and impending danger threats to child safety, and responsible for determining the disposition of the Intake Report within mandatory time frames.  Gathers information and analyzes parent/caregiver protective capacities.  Partners with family to develop and implement present danger and impending danger safety plans for children determined not to be safe.  As needed, secures, implements and confirms safe environment for out of home placements needed to control active safety threats. Determines the need for ongoing services, completing effective, timely, case transfers.

• Responsible for demonstrating proficiency in mobile technology to aid in maintaining written documentation of assessment activities within required time frames including but not limited to Safety and Family Assessments, Activity Logs, and Present Danger and Impending Danger Safety Plans. Responsible for other mandated paperwork as outlined by state regulations and agency policy.  Reviews prior Children’s Services history, completes background and criminal checks on parent(s) and alternative caretaker(s).  Responsible for maintaining Children’s Services File.

• Consults with the Prosecutors office and seeks Court intervention as needed. Prepares Requests for Legal Action and provides court testimony to support Children’s Services position.  Responsible for case presentation at Dispositional Appeal Hearings. Attend all relevant court hearings as related to case assignments. 

• Attends conferences and training. Must attend and complete Caseworker CORE Training within first year of employment and thirty-six hours for every year thereafter.  Must attend twelve hours of Domestic Violence Training within first two years of employment.

• Must be available to communicate during work hours and on emergency basis for after hours calls; Performs other related duties as assigned.

• Bachelor's degree in Social Work (or Human Services related) or Master’s degree in Social Work (or Human Services related).
• Must possess a valid driver's license issued in the state of residency.
•  Must have the use of an insured automobile.
• A criminal records check conducted by the Bureau of Criminal Identification and Investigation and the FBI is required.

• Carries a generic caseload of 15-25 families whose children have been or are at significant risk of being abused or neglected.  Primary role is to advocate for children and ensure through continual assessment of a child’s safety, well-being, and permanency. The safety of children is paramount and worker continually assesses the degree to which children are at risk.  Develops case plan with family and provides casework services in the home of family, and out-of-home placements. Provides casework services to children in placement and meets regularly with substitute care givers.  Makes referrals to access appropriate supportive services.  Maintains regular contact with supportive service providers to ensure coordination and effectiveness of services.  Works with  utilization management team and networks to access appropriate placements and prepare children and families for placement.  Arranges regular visitation between guardians and children in placement.  Works with Adoption unit when indicated to prepare a child for adoptive placement.

• Completes necessary paperwork on a timely basis, which shall include but is not exclusion: case reviews, safety assessments, case plans, placements, court reports, court complaints, SACWIS activity notes and placement changes. 

• Attends and participates in necessary conferences, reviews, supervision and training.  These activities may include: family conferences; transfer conferences; semi-annual reviews; individual and group supervision sessions; section and staff meetings, and relevant training.

• Completes complaint and other necessary paperwork for Juvenile Court.  Prepares for case with agency attorney and attends hearings and reviews.  Explains court process to clients and witnesses.  Notifies clients and witnesses of hearing dates.

• Attends necessary training as required.  Performs other related duties as assigned.

• Master’s degree in Social Work (or Human Services related); or Bachelor's degree in Social Work (or Human Services related)
• Must possess a valid driver's license issued in the state of residency.
• Must have the use of an insured automobile.
• A criminal records check conducted by the Bureau of Criminal Identification and Investigation and the FBI is required.

•  Provides child specific relative/non relative search efforts for a caseload of children in interim/temporary custody as part of out of short and long term home care placement options and concurrent planning; works with children,  parents and other family members to identify relatives and other family and child connections; reviews entire case records and collaborates with other divisions within JFS to identify relatives and other family connections; works directly with the caseworker, child, biologic family (paternal and maternal), team members, known fictive kin, siblings, adopted siblings in the identification and assessment of appropriate kin.

• Conducts relative homestudies in accordance with OAC rule and HCJFS policy; makes recommendations for approval based on assessment; completes timely assessment appropriate to urgency of need.

• Conducts needs assessment with family; develops plan of support in collaboration with kinship provider, caseworker and team and arranges or ensures necessary support and services are delivered in accordance with the caregiver and family needs; serves as an advocate and point of contact for the kin caregiver.

• Serves as kinship resource for casework staff; provides formal training and information regarding needs and available resources for kinship families; establishes relationships with community public and private  stakeholders which includes community advocacy and outreach in support of kinship families.

• Completes activity logs and data entry into Protect Ohio database and SACWIS; completes reports as required; attends court and other meetings as necessary.

• Attends necessary approved training as required.

• Performs other casework related duties as assigned.

• social or behavioral science (e.g., child and family community services, social work, sociology, psychology, criminology, penology, rehabilitation), agency, state and/or federal statutes, rules, regulations and procedures governing delivery of social programs specific to area of employment*; available community resources specific to area of employment*; social services policy and program planning and analysis; public relations; effective oral communication*; interviewing; employee and/or program participates and/or program recipients training
• define problems, collect data, establish facts and draw valid conclusions; proofread technical materials, recognize errors and make corrections; gather, collate and classify data; establish good rapport with program participants and/or program recipients; prepare and deliver speeches before specialized audiences; prepare and maintain meaningful, concise and accurate reports

• Acts as the agency contact for Kinship Permanency Incentive (KPI) Program. Speaks or meets with individuals interested in receiving kinship program services. Completes initial review of eligibility. Coordinates with CS Family Resources Unit to ensure necessary background checks are completed and result are received, properly distributed and filed for KPI and kinship assessments. Collects and maintains documentation for KPI recipients. Resolves any issues regarding issuance of KPI funds to clients.

• Acts as primary agency contact for the Kinship Child Care assistance.  Accepts and processes referrals for kinship child care assistance.  Coordinates with Child Care section to ensure public funded child care eligibility was determined prior to applying for kinship child care assistance.  Maintains documentation of referrals and determinations.  Provides authorization for payment through SACWIS or other designated payment system.  Monitors continued authorization of kinship child care assistance and the Kinship Child Care budget.  Identifies cases no longer eligible.

• Performs a variety of specialized clerical functions requiring interpretive and decision makings skills; staffs reception desk; maintains basic knowledge of all programs and services offered by the kinship department; create’ s kinship provider numbers in SACWIS; electronic storage and reporting of fingerprint results for Children’s Services.

• Performs other related duties as assigned.

• Attends conferences and training.

• Bachelor's degree in Social Work (or Human Services related) or Master’s degree in Social Work (or Human Services related).
• Must possess a valid driver's license issued in the state of residency.
•  Must have the use of an insured automobile.
• A criminal records check conducted by the Bureau of Criminal Identification and Investigation and the FBI is required.

• Bachelor’s degree in Social Work, Human Services or closely related field
• Or Master’s degree in Social Work (or Human Services related field)
• Must have a car, valid driver’s license issued by the state of residency and required auto liability insurance.

• Degree in Social Work
• Licensed Social Worker

• Potential to see and/or hear traumatic events/situations
• Drive long distances (no overnight required)
• Frequently enter and exit motor vehicle
• Lift and carry children, child car seats, and infant carrier and large case files
• Stand for long periods of time, frequently climb and descend stairs
• Significant walking to, from, and during home visits, supervised visitation, court, meetings, and other obligations
• Sit for extended periods while working on the computer, during home visits, court hearings etc.
• Stooping, bending, crouching

• Potentially dangerous situations that could involve upset or violent adults and children
• Animals, insects, rodents in family homes
• Unstable structures
• Drive to and conduct home visits despite extreme temperatures and inclement weather

• State Automated Child Welfare Information System (SACWIS)
• State Child/Abuse Neglect Central Registry Check for any state in which the applicant resided within the last five years
• Ohio Bureau of Criminal Identification Investigation (BCI)
• FBI
• National Sex Offender Public website (WWW.NSOPW.Gov) Code 5101:2-5-09 must be conducted for each prospective employee

• Responds to and completes Specialized and Third-Party Assessments of child safety in response to Intake Reports of physical abuse, sexual abuse, and/or neglect of children when the maltreater is responsible for the care of a child in an out-of-home care setting (i.e. school teacher, day camp counselor, foster parent, kinship provider,  pre-finalized adoptive parent,  employee of a residential facility, licensed/approved child care provider or facility),  has access to child by virtue of his/her employment or affiliation with an institution (i.e. Boy/Girl Scout leader, athletic coach),  or has a potential conflict of interest with agency (i.e. employee, contract provider).
• Conducts face to face interviews with children, caregivers/parents/out of home caretakers, alleged maltreaters and witnesses.  Collects pertinent collateral information from other persons, service providers, and community partners.  Consults with Utilization Management, Ohio Department of Job and Family Services (ODJFS), law enforcement, licensing authorities, and other collateral parties as necessary.
• Provides recommendations relating to the ongoing use of an out of home care provider and/or conditions of corrective action. Makes licensing recommendations to licensing entities.  Completes required notifications to out of home care settings and licensing and supervising authorities.  
• Responds to and completes Ongoing Assessments of child safety in response to Intake Reports of physical and sexual abuse, neglect, and dependency screened in on Cases receiving Ongoing case management services. Works collaboratively with Ongoing staff who have primary case responsibility. 
• Meets mandated time frames and in accordance with federal, state and agency policy.
• Reviews previous Children’s Services history, criminal history, court involvement and other applicable information for all individuals associated with Intake report. 
• Conducts and engages families in face to face interviews with all children in the household of assessment, parent/caregiver(s), and alleged maltreater(s) to determine child safety.  Conducts interviews in homes, schools, hospitals, and other community settings as required.  Assessment shall include pertinent information collection from all parties regarding alleged maltreatment, surrounding circumstances, adult and child functioning, parenting practice and discipline to ensure an accurate safety determination
• In consultation with supervisor, conducts informed response to Intake Reports, assesses and determines child safety at every contact, identifies present and impending danger threats to child safety, and determines the disposition of the Intake Report within mandatory time frames. 
• Gathers information and analyzes parent/caregiver/placement provider protective capacities. 
• Partners with family and/or treatment team to develop and implement safety plans (present danger and impending danger) for children determined not to be safe. 
• When necessary, seeks medical evaluation of alleged child victims and completes referrals to law enforcement.  
• Responsible for written documentation of assessment activities within required time frames including but not limited to Safety and Family Assessments, Ongoing and Specialized Assessments, Activity Logs, and Present Danger and Impending Danger Safety Plans. 
• Responsible for other mandated paperwork as outlined by state regulations and agency policy.  
• Consults with the Prosecutors office and seeks Court intervention as needed. Prepares Requests for Legal Action and provides court testimony to support Children’s Services position.  Responsible for case presentation at Dispositional Appeal Hearings and Foster Home Quality Review. Attends all relevant Dependency and Criminal Court Hearings as related to case assignments.  Participates in Child Abuse Team Meeting with Children’s Hospital Child Abuse Team when necessary.
• Attends required training. Must attend and complete Caseworker CORE Training within first year of employment and thirty-six hours for every year thereafter.  Must attend twelve hours of Domestic Violence Training and Human Trafficking Training within first two years of employment.
• Must be available to communicate during work hours and on emergency basis for after-hours calls; Performs other related duties as assigned.

• Leads, coordinates, and evaluates a team of Community Services Specialist, supervising delivery of community-based customer service duties: Coordinates and defines the team structure and customer service objectives by monitoring mandated outcomes and community- based needs and practice.  Supports interdisciplinary agency goals and programmatic outcomes. Provides growth opportunities for team members and builds expertise in the wide breadth of HCJFS services including all forms of public and emergency assistance (OWF, Medicaid, Food Assistance, ERAP, PRC, etc.), child care, child support and related community partner services.   Maintains high-functioning and productive relationships throughout those networks to support and expedite customer needs.
• Under general supervision, directs the day-to-day operations of Community Service Specialist.  Monitors team work assignments.  Reviews, analyzes, and prepares reports on the effectiveness of processes and services provided.  Reviews work for quality and efficient, timely customer service. Evaluates team and individual performance.  Initiates corrective action when necessary.
• Based on information and data acquired in all duties provides information, explains program, runs required reports, and compiles statistical reports.  Ensures required follow up from field inquires and applications. Generates constructive recommendations regarding processes, products, and staffing demands.  Assures staff and program compliance on all fronts related to reporting, documentation, service delivery, and customer service.
• Maintains good relations with a wide range of internal and community partners. Delivers all services in settings not typical of office-based service delivery regarding weather, technology supports, facilities, and customer contact. Transports necessary equipment, supplies and event materials.  Leads staff in their adaptation to consistent and irregular change with enthusiasm and engagement.
• Performs other related duties as assigned.
• Attends conferences and training.

• Bachelor’s degree from an accredited college or university;
• AND two (2) years of management experience in client services caseload work or as a service review specialist
• OR equivalent

• Knowledge of: budgeting; management; supervision; employee training and development; public relations; office practices and procedures; community services, programs, and regulations*; interviewing; agency policies and procedures*; general requirements of HCJFS programs
• Ability to: operate agency networked personal computer, software and program operating systems; manage upset consumers, redirect frustration, define problems, collect data, establish facts and draw valid conclusions; deal with large number of variables and determine specific course of action; recognize errors and make corrections; write instructions; write specifications and training materials; gather, collate, and classify data, people or things; prepare meaningful, accurate and concise reports and position papers; handle sensitive inquiries from public, government officials, support groups, and general public
• Skill In: provide timely, accurate, and concise technical guidance regarding all issues related to service delivery; apply principles to solve practical problems; define problems, collect data, establish facts and draw valid conclusions; calculate fractions, decimals, and percentages; interview job applicants effectively; prepare meaningful, concise and accurate reports; understand technical manuals; proofread technical materials, recognize errors and make corrections; gather, collate and classify information about data, people or things; handle sensitive inquiries from and contacts with officials and general public; establish professional cooperative atmosphere as supervisor or team leader of a work unit; work cooperatively with section leader and peers to develop and consistently improve outcome measures.

• Must undergo a background check via the Ohio Bureau of Criminal Identification and Investigation (BCI). Must have a car, valid driver’s license issued by the state of residency and required auto liability insurance.

• Exceptional Customer service skills;
• Adaptability;
• Experience in Client Services;
• One (1) year of experience successfully delivering field-based assistance

• Ability to lift 60 pounds;
• Potentially reading/seeing and hearing traumatic events/situations;
• Working in close proximity to a wide variety of stakeholder audiences in public settings;
• Standing for extended periods while working on the computer, serving the public, in meetings, etc.;

• Working in direct contact with the public in a variety of service areas;
• May have exposure to weather conditions with limited relief (heat, cold, rain);
• Candidates should consider being vaccinated (Covid-19) to support safe work settings and persistent public engagement;

• State Automated Child Welfare Information System (SACWIS)
• State Child/Abuse Neglect Central Registry Check for any state in which the applicant resided within the last five years
• Ohio Bureau of Criminal Identification Investigation (BCI)
• FBI
• National Sex Offender Public website (WWW.NSOPW.Gov) Code 5101:2-5-09 must be conducted for each prospective employee

• NOTE: Applicants for positions with Hamilton County Job and Family Services are subject to background screening in accordance with the document: "Offenses that May Disqualify Candidates for Employment." Convictions from this list may disqualify a candidate for employment with HCJFS.

• Bachelor’s degree in social services, criminal justice, human services, liberal arts, or business related field OR Associates degree in social services, human services, liberal arts, or business related field, plus 2 years experience in Child Care, Food and Nutrition Benefits, Medicaid, OWF/TANF, Workforce Development, or Workforce Investment Act Programs. 

• Provides services for families within a child day care system which includes protective, special needs, and targeted job, education and training components.  Interviews, assesses need, advises of community resources, explores options and explains rights and responsibilities.  Interprets federal and state regulations and local laws.   Responsible for compliance of service program with federal, state, and local laws and takes action on non-compliance.  Responsible for identification of problems and coordinating intervention for continuity of care.  Responsible for providing on-going case maintenance and responding to problems and inquiries regarding eligibility and case status for the Child Care call center. Assists families with securing and retaining appropriate child care.  

• Maintains caseload by use of an integrated computerized data collection system by direct data entry which includes demographics, child profile, authorization, verification, provider search, placement tracking, progress notes, evaluations, payment issuance, payment reconciliation, due process and other supportive data for compliance with federal, state, and local requirements.  Represents agency at compliance hearings for varied funding sources.  Responsible for establishing and maintaining communication with internal department staff, community and governmental agencies.  Responsible for establishing and maintaining communication with internal department staff; including Children's Services, Income Maintenance, and Child Support, as well as community and governmental agencies. Clears SETS for Child Support income and non-custodial parent demographic information.  Clears CRIS-E/Ohio Benefits Worker Portal for public assistance eligibility and notifies appropriate parties of disparity in information.

• Participates on departmental special projects, provides feedback on relevant practices and procedures, and provides support as an agency representative for public speaking requests and staff orientation programs as needed.  Attends necessary conferences and training sessions.  

• Attends necessary meetings as required.

• Performs other related duties as assigned

• Supervises child support technicians and/or clerical staff and/or administrative officers providing customer service in the areas of Intake/paternity, Enforcement, Order Modification, Case Establishment, Administrative Hearings, Audits/Distributions, Cashiers, Interstate, Referral Processors, IV-E, Legal Support and other relevant Child Support Services.  Assigns workload and insures the accuracy and productivity of staff; interprets and implements agency policy as it relates to unit operations; complies with confidentiality laws and regulations; demonstrates courteous and professional behavior at all times.
• Manages, coordinates and decides issues relating to problems, personnel needs, evaluations, transfers, demotions, promotions and vacancies.  Establishes goals and objectives, implements measurement tools, and provides technical assistance and training.  Coaches and counsels staff on performance, and develops performance improvement plans when necessary.  Provides recommendations for hiring and terminating employees.  Approves/denies vacation, sick, leave of absence, and other special requests of staff.  Responsible for the approval/denial of staff request to attend conferences, workshops, trainings, etc.  Responsible for directing and managing activities of child support staff.
• Conducts and attends staff meetings and individual conferences.  Represents unit at meetings, conferences, workshops and training sessions; participates in state and court hearings.
• Attends conferences and training.
• Performs other related duties as assigned.

• Bachelor’s Degree and two (2) years of experience in client services caseload work;
• OR Associate Degree and four (4) years of experience in client services caseload work;
• OR High School Diploma or GED and six (6) years of experience in client services caseload work

• Knowledge of: supervision; business practices and principles; employee training and development; management; public relations; child support policies/procedures; interviewing; budgeting; agency policies and procedures;* government structure and process*.
• Ability to: define problems, collect data, establish facts and draw valid conclusions; deal with large number of variables and determine specific course of action; recognize errors and make corrections; proofread technical material; write instructions, specifications and training materials; gather, collate, and classify data, people or things; prepare meaningful, accurate and concise reports and position papers; handles sensitive inquiries from public, government officials, support groups, and general public; prepare and deliver speeches before general audience.
• Skill In: operating agency networked personal computer software and program operating systems*.

• Must undergo a background check via the Ohio Bureau of Criminal Identification and Investigation (BCI). Must have a car, valid driver’s license issued by the state of residency and required auto liability insurance.

• Bachelor’s degree from an accredited college or university;
• AND two (2) years of experience in client services caseload work
• Master’s degree in social work, sociology, social science, psychology, human development and family science, gender and sexuality studies, public administration or a related field.

• Remaining in a stationary position, often sitting for prolonged periods of time.
• Adjusting or moving objects up to 20 pounds in all direction
• Communicating with others to exchange information
• Repeating motions that may include the wrists, hands and/or fingers
• Assessing the accuracy, neatness and thoroughness of the work assigned

• Child Support Technicians and/or Clerical staff and/or administrative hearing officers.

• State Automated Child Welfare Information System (SACWIS)
• State Child/Abuse Neglect Central Registry Check for any state in which the applicant resided within the last five years
• Ohio Bureau of Criminal Identification Investigation (BCI)
• FBI
• National Sex Offender Public website (WWW.NSOPW.Gov) Code 5101:2-5-09 must be conducted for each prospective employee

• Interviews applicants/recipients to determine their eligibility for public assistance (i.e., TANF, Medicaid, nursing home, supplemental and emergency assistance, foster care; all public assistance programs including food stamps) through office or home visits; computes applicants budget; verifies all documentation submitted to support request for assistance in accordance with public assistance guidelines; approves or denies applications; explains to recipients their rights, income maintenance procedures and other available welfare services; refers applicants and recipients to other welfare units, community and/or government agencies when appropriate (i.e., social services, Bureau of Employment Services, Social Security.

• Receives and investigates complaints concerning lost, stolen or undelivered assistance checks; prepares and maintains case records regarding applicant/recipient eligibility status for assistance programs to include address changes; household composition, assistance needs, resources and income and other necessary entries; prepares notification letters informing recipients of suspension, reduction or termination of assistance; prepares and refers form to investigation unit to report cases of suspected fraud or over-issuance; assists applicants and recipients in completing assistance or hearing appeal forms; appears with client in hearings or prepares summaries and appears in hearings upon request; processes corrections in cases identified by quality control; answers routine inquiries either by telephone or correspondence; completes special data assignments.

• An associate degree or the equivalent of an associate degree (at least 94 quarter credit hours or the equivalent in semester/trimester hours) with at least one 3-hour course in each of the following: interviewing, office/information technology, basic mathematics, public relations, communications and 9 credit hours in English which must include basic grammar, writing skills and composition; or 2 years' experience in public contact work involving interviewing and collecting, organizing, analyzing and interpreting complex data; or equivalent. 
• All candidates must be able to demonstrate strong oral and written communication skills and strong interpersonal relations skills. 

• Answers incoming calls; Handles public assistance inquiries and general  contacts for the Agency; provides preliminary and specialized information regarding program criteria to internal and/or external consumers; resolves issues, questions or complaints; makes appropriate referrals if necessary; assists supervisor or others in determining solutions to problems, and with maintaining program data, records and contacts.

• Interviews applicants/recipients to determine their eligibility for public assistance (i.e., Ohio Works First, Food Stamps and Medicaid), through office, home visits, and/or collateral conferences; collects comprehensive and complete data and enters into computer system(s); computes budgets; verifies all documentation submitted to support request for assistance in accordance with program guidelines; approves or denies applications; explains to participants their rights, responsibilities, required actions, and other available services through completion of the Personal Responsibility Agreement and Plan; refers participants to other services within the agency and/or the community.  Initiates sanctions as instructed by contracted work activity consortium personnel.

• Receives and investigates information concerning lost, stolen or undelivered assistance checks; prepares and maintains the case including changes in address, household composition, assistance and service needs, income and resources, and other changes that effect the eligibility and status of the Personal Responsibility Agreement and Plan; notifies participants of suspension, reduction, or termination of assistance and services; refers to investigation unit cases of suspected fraud or overpayment; prepares summaries for and attends hearings upon request; process corrections in cases identified as being in error; answers inquiries either by telephone or correspondence; completes data or computer matches; completes special assignments.

• Performs other related duties as assigned.

• Attends necessary training as required.

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• Coordinates or ensures Eligibility for Services (e.g. reviews and certifies participant eligibility); interviews, evaluates and classifies applicants; determines funding title under which a participant will receive services; promotes all services; reviews and approves training appropriate to title of eligibility. Ensures proper maintenance of files and inclusion of appropriate documentation.
• Coordinates or ensures assessment of participant (i.e. completion of in-depth assessment to identify barriers to employment and determine career pathway), counsels applicants who have problems of vocational choice and/or adjustment; schedules, administers and interprets tests; refers clients to training or other employment programs; services employer job orders, for example: searches files, selects and refers qualified applicants according to employers specifications; selects and refers eligible applicants to special programs or services and performs follow-up activities on all referrals.
• Coordinates and ensures appropriate assignments to Services (e.g. Including testing, counseling, training, selection and referral); develops possible jobs for applicants; writes and services job orders; interviews, selects and refers job applicants; verifies referrals, and administers and scores tests as assigned.
• Coordinates or ensures case management and follow up (e.g. engaging with participants); addressing work-related problems, and mentoring.
• Attends conferences and training.
• Performs other related duties as assigned.

• Associate degree
• OR at least ninety-four (94) quarter credit hours or the equivalent in semester/trimester hours with at least one (3) hour course in each of the following: interviewing, office/information technology, basic mathematics, public relations, communications; nine (9) credit hours in English which include basic grammar, writing skills and composition
• OR two (2) years’ experience in public contact work involving interviewing and collecting, organizing, analyzing and interpreting complex data or equivalent.
• All candidates must be able to demonstrate strong oral and written communication skills and strong interpersonal relations skills

• Knowledge of: Preferred candidates will have specific experience in the field of Workforce Investment Opportunity Act, Employer Services, or substantially similar employer focused service industries. Employment and educational counseling; interviewing; tests and measurements; educational and vocational appraisal techniques; labor market data and employment trends; available human resources training and development programs*; public relations; understand labor market data and employment trends; assessment, measurement and testing techniques; the full array of related state and federal benefits*; State and Federal regulations*; budgeting; project planning*.
• Ability to: Collaborate with vendors and participants, determine needs, work best suited; gather, collate and classify information about applicants and participants; identify qualified applicant according to specifications for referral; maintain accurate records; write routine business letters; understand and follow technical direction; use statistical analysis; establish and maintain a productive rapport with peers, stakeholders and customers; develop good rapport with clients; handle sensitive telephone and face-to-face contacts with public.
• Skill In: Interview assessment and referral techniques; operation of office equipment (e.g., copier, calculator, fax, computer).

• Must undergo a background check via the Ohio Bureau of Criminal Identification and Investigation (BCI). Must have a car, valid driver’s license issued by the state of residency and required auto liability insurance.

• Specific experience in Workforce Investment Opportunity Act or similar employer focused service industry.

• State Automated Child Welfare Information System (SACWIS)
• State Child/Abuse Neglect Central Registry Check for any state in which the applicant resided within the last five years
• Ohio Bureau of Criminal Identification Investigation (BCI)
• FBI
• National Sex Offender Public website (WWW.NSOPW.Gov) Code 5101:2-5-09 must be conducted for each prospective employee

• Processes invoices for JFS, One-time pay, employee mileage reimbursement, purchase orders, vendor less purchase orders and Out of Home care using a variety of systems (i.e.- Single Sign-on, Performance, On-Base, CFIS, SACWIS). Makes updates to systems within a specified time frame. Forwards documents to Auditor’s office for payment.
• Assist with preparing, reviewing, and analyzing complex fiscal reports and financial documents for federal, state and county agencies to comply with all statutes, regulations, rules, policies and/or procedures.  Prepares correspondence regarding changes and adjustments indicated by review (inter-fund transfers, adjustment ledger, and journal entries to auditor).  Negotiates changes, approves and prepares journal entries, inter-fund transfers and adjustments to financial statements for signature; performs internal audits; adjusts revenue and disbursement journals, finalizes reports and input data; verifies entries and monitors receipts and disbursements.
• Helps contracted services or vendors to ensure compliance; assists in development of procedures, programs and forms for various contract proposals and accounting systems (informs vendors how to submit invoices for payment to comply with our computerized accounting system).  Assists contractor in maintaining fiscal control and ensuring compliance with federal and state accounting procedures (completes account code, dates and total payments made in last 12 months, assist with determining funding sources (allocation) for contracts; (monitors purchase orders against contract amount and makes recommendations to increase/decrease dollar amounts, suggest amendments to contracts.  Processes invoices against contacted purchase orders for payment.
• Assist with the preparation of financial budgetary and statistical reports (budgetary reports to assist with reconciliation; detailed trial balance).  Provides summaries and reports of fund allocation to auditing staff (as needed, trial balance-detail and/or summary).  Assists in review of regulations and policies for compliance.
• Assists in the collection of RMS data for State and Federal financial reporting; development and maintenance of records control systems for reports and related supporting documentation and implementation.  (Spreadsheets, databases for monthly financial report and random moment time studies.) 
• Performs other related duties as assigned.
• Attends conferences and training.

• Bachelor's degree in accounting, finance, business administration, public administration or closely related field from an accredited college or university with coursework in business statistics; AND
• OR one (1) year of experience in accounting or budgeting which evidences a comprehensive knowledge of regulations & procedures governing fiscal activities

• Knowledge of: Budgeting; bookkeeping; accounting; employee training and development; public relations; agency policies and procedures; government structure and process*.
• Ability to: Define problems, collect data, establish facts and draw valid conclusions; calculate fractions, decimals and percentages; gather, collate and classify information about data, people or things; handle sensitive inquiries from and contacts with officials and general public; cooperate with co-workers on group projects.
• Skill In: Usage of Microsoft Office and Performance.

• Must undergo a background check via the Ohio Bureau of Criminal Identification and Investigation (BCI). Must have a car, valid driver’s license issued by the state of residency and required auto liability insurance.

• At least 5 years of experience of processing bills in a County.

• State Automated Child Welfare Information System (SACWIS)
• State Child/Abuse Neglect Central Registry Check for any state in which the applicant resided within the last five years
• Ohio Bureau of Criminal Identification Investigation (BCI)
• FBI
• National Sex Offender Public website (WWW.NSOPW.Gov) Code 5101:2-5-09 must be conducted for each prospective employee

• Directs assigned projects, with or without sub-projects that covers all phases of project management. Defines project requirements, quality standards, and timelines. Determines and evaluates risks that may affect project(s). Defines and prioritizes all activities to be performed to produce project deliverables and ensures scheduled time frames are met. Provides regular progress reports. Determines and allocates resources and assists in budget planning. Determines and evaluates testing and/or pilot program and/or project. Oversees implementation schedule.
• Serves as IT liaison among project stakeholders. Manages communication to and relationships with key project stakeholders (internal and external).
• Coordinates training sessions for stakeholders and works with project teams to meet critical deadlines. Coordinates multitude of tasks or subprojects. Determines if changes need to be made for optimum service delivery. Interviews stakeholders to determine needs and expectations and maintains regular contact with stakeholders to meet project deliverables and obtain feedback. Manages and negotiates change within project.
• Maintains programs and creates necessary upgrades.  Accountable for handling client maintenance requests to update, repair, modify and/or expand existing applications.  Applies knowledge effectively to research, troubleshoot and resolve production support issues.  Maintains documentation as necessary for operational and security audits.
• Supervises direct reports, assigns tasks, delegates projects, monitors workload, and ensures productivity of analysts, project managers and project teams.
• Provides coaching and mentoring on, personnel management, project management methodology, quality improvement methodology, communication, processes, and testing/validation strategies to direct reports.
• Educates and counsels direct reports on relevant personnel policies and administers personnel actions when necessary.  Sets and evaluates performance objectives for direct reports.
• Develops tools and processes and provides ongoing support to staff and project teams.
• Maintains up-to-date knowledge of quality improvement and project management.
• Participates in discussions and evaluations of potential projects or technologies that may improve overall efficiencies and effectiveness of the agency’s programs and/or services; identifies opportunities for technology solutions; completes feasibility 

• Completion of Bachelor’s degree in computer science, computer information systems, or related technical discipline
• Five (5) or more years of progressive experience in an IT organization with two (2) years’ experience in leading IT projects involving project teams from technical and business functions
• Demonstrated ability to lead others in project work and bring projects to completion on schedule and consistent with project requirements
• or equivalent

• Knowledge of: Project management methodology and practices; Database design and web applications development best practices; Document management; work force planning; employee training & development; supervision; agency policy and procedures; government structure & process; interviewing; change management; Systems such as Microsoft Office, SharePoint, and Teams, OnBase, DocuShare, and Adobe Acrobat Pro.
• Skill in: Leadership; change management; collaboration; communication; building and maintaining professional relationships; gaining trust and confidence; conflict resolution; independent judgement and decision-making; planning; implementing; leveraging technical resources to achieve goals;
• Ability to:  Design applications and database solutions, write application specifications. Manage the complete Software Development Life Cycle (SDLC).  Collect, organize, and synthesize data; monitor results; draw valid data-driven conclusions; make recommendations and decisions using data; utilize critical thinking skills in decision making; Review and analyze business, program, and employee processes; perform statistical analysis; gather, collate, and classify information about data, people, or things; manage people, time, and resources effectively; interview job applicants effectively; appropriately delegate tasks and projects; communicate effectively both orally and in writing; work well under pressure; work cooperatively with peers, subordinates, and supervisors.

• State Automated Child Welfare Information System (SACWIS)
• State Child/Abuse Neglect Central Registry Check for any state in which the applicant resided within the last five years
• Ohio Bureau of Criminal Identification Investigation (BCI)
• FBI
• National Sex Offender Public website (WWW.NSOPW.Gov) Code 5101:2-5-09 must be conducted for each prospective employee

• Provides child specific relative/non relative search efforts for a caseload of children in interim/temporary custody as part of out of short and long term home care placement options and concurrent planning; works with children,  parents and other family members to identify relatives and other family and child connections; reviews entire case records and collaborates with other divisions within JFS to identify relatives and other family connections; works directly with the caseworker, child, biologic family (paternal and maternal), team members, known fictive kin, siblings, adopted siblings in the identification and assessment of appropriate kin.
• Conducts relative home studies in accordance with OAC rule and HCJFS policy; makes recommendations for approval based on assessment; completes timely assessment appropriate to urgency of need.
• Conducts needs assessment with family; develops plan of support in collaboration with kinship provider, caseworker and team and arranges or ensures necessary support and services are delivered in accordance with the caregiver and family needs; serves as an advocate and point of contact for the kin caregiver.
• Serves as kinship resource for casework staff; provides formal training and information regarding needs and available resources for kinship families; establishes relationships with community public and private stakeholders which includes community advocacy and outreach in support of kinship families.
• Completes activity logs and data entry into Protect Ohio database and SACWIS; completes reports as required; attends court and other meetings as necessary.
• Performs other related duties as assigned.
• Attends conferences and training.

• Master’s degree in Social Work (or Human Services related); or Bachelor's degree in Social Work (or Human Services related)
• Must possess a valid driver's license issued in the state of residency.
• Must have the use of an insured automobile.
• A criminal records check conducted by the Bureau of Criminal Identification and Investigation and the FBI is required.

• Knowledge of: public relations; human relations; office practices and procedures; agency policies and procedures; government structure and process*; counseling; interviewing; social sciences (psychology, sociology, social work or related field; case management; child welfare practices and procedures.
• Ability to: define problems, collect data, establish facts and draw valid conclusions; understand manuals and verbal instructions technical in nature; gather, collate and classify information about data, people or things; prepare meaningful concise, and accurate reports; handle sensitive inquiries from and contacts with officials and general public; work cooperatively with other staff and supervision.

• Must undergo a background check via the Ohio Bureau of Criminal Identification and Investigation (BCI). 
• Must have a car, valid driver’s license issued by the state of residency and required auto liability insurance.
• Must have cell phone availability during working hours-Cell phone stipend eligible.
• Must undergo a background check via the Ohio Bureau of Criminal Identification and Investigation (BCI). Must have a car, valid driver’s license issued by the state of residency and required auto liability insurance.

• Lift and carry children; lift and carry child car seats; lift and carry infant carrier
• Stand entire length of home visit (an hour or longer).
• Conduct home visits during warmest months of the year (no air conditioning)
• Significant walking during home visit, and frequent walking to and from court
• Frequently enter and exit motor vehicle
• Frequently climbing and descending stairs
• Sitting for extended periods while driving
• Stooping, bending, crouching
• Able to quickly exit hazardous/dangerous situations that could involve violent clients, violent relatives, vicious animals, insects, rodents, unstable structures, etc.
• Able to lift and carry large case files and occasionally push a cart containing case files

• State Automated Child Welfare Information System (SACWIS)
• State Child/Abuse Neglect Central Registry Check for any state in which the applicant resided within the last five years
• Ohio Bureau of Criminal Identification Investigation (BCI)
• FBI
• National Sex Offender Public website (WWW.NSOPW.Gov) Code 5101:2-5-09 must be conducted for each prospective employee

• Responsible for researching, writing, and desktop publishing life books for children in out-of-home care placement.  Researching will involve: reviewing social histories, children’s services records including F&C and adoption records, searching agency computer files and paper records for photographs, soliciting and collecting information from foster care providers, interviewing children’s services ongoing workers and adoption workers on occasion to learn about a child’s life.  Conducts research in all the required areas to meet the agency required content for a child’s life book.
• Desktop publishing life books according to the agency approved template and standards.  This requires basic desktop publishing skills which include:  1) placing graphics and photographs in a text document, 2) working with standard templates and styles and operates a personal computer, printer and scanner.  Organizes and stores life books, photographs and other documents for each child in the appropriate agency computer drives according to agency life book policies.
• Organizes time and caseload to meet State and Agency mandated time-frames for life books.
• Performs other related duties as assigned.
• Attends conferences and training.

• Bachelor’s degree in English, Communications or Journalism
• OR an Associate’s Degree and three (3) years of writing experience; one (1) course or three (3) months experience in word processing.

• Knowledge of: English grammar and composition; digital photography; use of digital graphics and photography in documents; interviewing*; desktop publishing; children’s services files and documents; policies and procedures regarding confidentiality*.
• Ability to:  write clear and concise narrative using age-appropriate language and sensitivity; prepare materials according to guidelines; proofread materials; handle sensitive and routine contact with foster children, foster families, birth children and other individuals in a case; communicate effectively; collate, organize and classify information about people, date or things.
• Skill In: well-developed computer skills.

• Must undergo a background check via the Ohio Bureau of Criminal Identification and Investigation (BCI). Must have a car, valid driver’s license issued by the state of residency and required auto liability insurance.

• Lift and carry children; lift and carry child car seats; lift and carry infant carrier;

• Excellent written and verbal communication, strong organization skills, superior time management

• Demonstrated experience

• Ability to lift 60 pounds;
• Potentially reading/seeing and hearing traumatic events/situations;

• State Automated Child Welfare Information System (SACWIS)
• State Child/Abuse Neglect Central Registry Check for any state in which the applicant resided within the last five years
• Ohio Bureau of Criminal Identification Investigation (BCI)
• FBI
• National Sex Offender Public website (WWW.NSOPW.Gov) Code 5101:2-5-09 must be conducted for each prospective employee

• Maintains programs and creates necessary upgrades.  Accountable for handling client maintenance requests to update, repair, modify and/or expand existing applications.  Applies knowledge effectively to research, troubleshoot and resolve production support issues.  Maintains documentation as necessary for operational and security audits.

• Acts as a resource to other Information Systems staff.   Assists in the design and coding of intricate subroutines, procedures and advanced programming techniques.  Contributes to the orientation and training of Information Systems personnel.

• Serves on or chairs various departmental committees to recommend standard or procedural changes.

• Evaluates, proposes and oversees the implementation of approved hardware and software.

• Keeps up-to-date with software and technology trends.  Utilizes expertise of computer hardware and software along with the knowledge of different computer languages.  Attends training classes or seminars as needed to maintain understanding of current and evolving technology.

• Assumes the role and responsibilities of a Project Manager for brief periods in his/her absence or for the duration of an assigned project.  Performs other related duties as assigned.

• Coordinates the referral and authorization for use of diverse community provider contracted services, including but not limited to: in-home services, parenting skills and enrichment, transportation, visitation, drug screens, domestic violence intervention, nursing care, placement screenings, and nurse consultation.  Acts as front-line contract liaison and trouble-shooter for provider agencies and agency staff.  Participates in operational meetings with providers.  Using independent judgment, reviews forms required for service authorization for accuracy and completeness, processes service referrals, provides required information to the contractor, and reconciles invoices for payment authorization.  Keeps staff up to date on changes in services by timely notification to the supervisor for updates to the Resource and Referral Guide, including processes, forms, and links.  Assist staff in understanding services provided and appropriate utilization of services.  Reviews billing from providers and reviews and stores administrative service reports.  Assists the provider and the Fiscal Department in resolving billing problems to assure proper payment to the provider.  Tracks contract expenditures by funding source and budget.  Reports monthly spending.  Manages case service document storage and data entry as needed per service.
• Specializes in SACWIS data entry as applicable.  Ensures AFCARS information is entered for compliance with ODJFS and CPOE requirements. Obtains medical records for youth in HCJFS custody including initial, annual, and ongoing medical/dental checks. updates SACWIS with all medical/dental records. Corresponds with medical providers as necessary, especially as it relates to coordinating the payment or resolution of medical bills for HCJFS youth in custody. Coordinates and shares information with contracted nursing staff in the aforementioned tasks associated with medical care and record. Acts as liaison and corresponds with medical providers and MCOs as necessary. Assists with storage of Medical Cards for children in HCJFS custody. Coordinates and shares information with contracted nursing staff associated with medical care and records. May require use of SACWIS Single Sign-On Application, Identity Application, Outlook or other scheduling tools, Juvenile Court Maintenance System, OnBase, Traverse, SharePoint, and other tools/applications.
• Schedules Semi-annual Administrative Review appointments. generates and distributes notification letters for SAR participants. may involve coordinating with facilitators, workers, and/or managers to address scheduling and notification needs for SARs or other similar appointments, such as family conferences, etc. Processes birth certificate requests, social security card requests, reviews and submits associated invoices, maintains birth certificate database, and oversees storage of original and imaged birth certificates and social security cards. Fields inquiries regarding, and schedules Children’s Services disposition hearings.  Completing comparable administrative functions in support of Children’s Services as such need arises.
• Maintains basic knowledge of all programs and services offered by the agency. represents agency in lobby (waiting area) locations, accepts applications, forms and receipts.  refers and assists consumers to the proper location or staff person in the agency. schedules internal visitation rooms. assists with mailing mandated reporter letters, caregiver notification letters from Juvenile Court, creating case files, making case plan copies, sorting, and distributing mail, and dependency and administrative order notices. orders supplies and maintains forms. distributes, tracks, monitors and reports expenditures. oversees requests and distribution of bus cards. manages annual photo process and storage for children in agency custody. develops tracking and reporting system for oversight of this process.
• Performs other related duties as assigned.
• Attends conferences and training.

• Undergraduate degree in a social or behavioral science plus 12 months DHS experience
• OR undergraduate degree in a non-related field plus 18 months DHS experience
• OR an associate degree plus 24 months DHS experience or 36 months DHS experience or equivalent.

• Knowledge of: social or behavioral science (e.g., child and family community services, social work, sociology, psychology, criminology, penology, rehabilitation), agency, state and/or federal statutes, rules, regulations and procedures governing delivery of social programs specific to area of employment*. available community resources specific to area of employment*. social services policy and program planning and analysis.
• Ability to: define problems, collect data, establish facts and draw valid conclusions. proofread technical materials, recognize errors, and make corrections. gather, collate and classify data. establish good rapport with program participants and/or program recipients. prepare and deliver speeches before specialized audiences. prepare and maintain meaningful, concise and accurate reports. learn and use a variety of computer & software systems (spreadsheets, databases, etc.) in the execution of the job.
• Skill In: Public relations, effective oral and written communication, SACWIS, JCMS, Identity, and other agency software suites*

• 1 year of experience in Human Services

• Lift and carry children, child car seats, and infant carrier, large case files, and occasionally push a cart containing case files
• Frequently climbing and descending stairs
• Sitting for extended periods while working on the computer, sitting at a reception desk, meetings, etc
• Stooping, bending, crouching

• Potentially hazardous/dangerous situations and could involve violent/upset clients

• State Automated Child Welfare Information System (SACWIS)
• State Child/Abuse Neglect Central Registry Check for any state in which the applicant resided within the last five years
• Ohio Bureau of Criminal Identification Investigation (BCI)
• FBI
• National Sex Offender Public website (WWW.NSOPW.Gov) Code 5101:2-5-09 must be conducted for each prospective employee

• Acts as the agency contact for Kinship Permanency Incentive (KPI) Program. Speaks or meets with individuals interested in receiving kinship program services. Completes initial review of eligibility. Coordinates with CS Family Resources Unit to ensure necessary background checks are completed and result are received, properly distributed and filed for KPI and kinship assessments. Collects and maintains documentation for KPI recipients. Resolves any issues regarding issuance of KPI funds to clients.
• Acts as primary agency contact for the Kinship Child Care assistance.  Accepts and processes referrals for kinship child care assistance.  Coordinates with Child Care section to ensure public funded child care eligibility was determined prior to applying for kinship child care assistance.  Maintains documentation of referrals and determinations.  Provides authorization for payment through SACWIS or other designated payment system.  Monitors continued authorization of kinship child care assistance and the Kinship Child Care budget.  Identifies cases no longer eligible.
• Performs a variety of specialized clerical functions requiring interpretive and decision makings skills; staffs reception desk; maintains basic knowledge of all programs and services offered by the kinship department; create’ s kinship provider numbers in SACWIS; electronic storage and reporting of fingerprint results for Children’s Services.
• Performs other related duties as assigned.
• Attends conferences and training.

• Undergraduate degree in a social or behavioral science plus 12 months DHS experience;
• OR undergraduate degree in a non-related field plus 18 months DHS experience
• OR an associate degree plus 24 months DHS experience or 36 months DHS experience.

• Knowledge of: social or behavioral science (e.g., child and family community services, social work, sociology, psychology, criminology, penology, rehabilitation), agency, state and/or federal statutes, rules, regulations and procedures governing delivery of social programs specific to area of employment*; available community resources specific to area of employment*; social services policy and program planning and analysis; public relations; effective oral communication*; interviewing; employee and/or program participates and/or program recipients training
• Ability to:  define problems, collect data, establish facts and draw valid conclusions; proofread technical materials, recognize errors and make corrections; gather, collate and classify data; establish good rapport with program participants and/or program recipients; prepare and deliver speeches before specialized audiences; prepare and maintain meaningful, concise and accurate reports

• Demonstrated experience working with interdisciplinary teams utilizing innovative strategies to overcome obstacles
• Excellent written and verbal communication, strong organization skills, superior time management
• Experience with Team facilitation, conflict resolution and negotiation
• Adaptable and flexible
• Ability and comfort working with diverse populations in various environments
• Basic knowledge of Microsoft Office programs, understanding of, or ability to learn
• Works independently exercising keen assessment skills

• Ability to lift 60 pounds;
• Potentially reading/seeing and hearing traumatic events/situations;
• Working in close proximity to a wide variety of stakeholder audiences in public settings;
• Standing for extended periods while working on the computer, home visits, court, meetings, etc.;

• State Automated Child Welfare Information System (SACWIS)
• State Child/Abuse Neglect Central Registry Check for any state in which the applicant resided within the last five years
• Ohio Bureau of Criminal Identification Investigation (BCI)
• FBI
• National Sex Offender Public website (WWW.NSOPW.Gov) Code 5101:2-5-09 must be conducted for each prospective employee

• Coordinates Children’s Services purchases and contracts with community providers for diverse case services including but not limited to: parenting skills, transportation, visitation, drug screens, nursing care, placement screenings, kinship services.  Acts as front-line contract liaison and trouble shooter for provider agencies and agency staff.   Participates in operational meetings with providers.  Reviews forms required for service authorization for accuracy and completeness.  Processes service referrals and provides required information, payment authorization and forms to the contractor.  Keeps staff up to date on changes in services by timely notification to supervisor of updates to the Desk Reference Guide including processes, forms and links.  Assists staff in understanding services provided and appropriate utilization of services. Reviews billings from providers.  Assists the provider and the Fiscal Department in resolving billing problems to assure proper payment to the provider.  Tracks contract expenditures by funding source and budget.  Reports monthly spending. Manages case service data entry as needed per service. 
• Participates in managing specialized Children’s Services programs and projects; specialized data entry in SACWIS and Children’s Services record review and maintenance, as applicable.  Acts as liaison for annual credit checks for youth in custody ages 16 and older; coordinates with Information Systems to interact with the three Major Credit Bureaus to request credit checks; receives electronic access to credit bureau files or requests hard copy credit checks as agreed upon per credit bureau; tracks compliance and distribution to caseworkers; assists caseworker with interpretation and correction of credit reports; monitors and tracks expenditures and approves invoices.  Acts as the PCSA liaison to the Client Services regarding Children’s Services Abuse and Neglect clearance in SACWIS for licensed Child Care providers, their household members, Emergency Substitute caregivers and employees, and for household and placement changes for children party to allegations of abuse and neglect. Responsible for the SACWIS clearance and review of the monthly data match review between Child Care providers and active Children’s Services cases. Assists RAPBack coordinator with clearances of potential PCSA caregivers and updates Instant Notification database. Assesses homes for KPI caregiver changes of address per OAC requirements
• Provides oversight and administration of consumer vouchers and bus cards; processes requests for vouchers, distributes, tracks, monitors and reports expenditures; oversees requests and distribution of bus cards; tracks and monitors expenditures. Processes birth certificate requests; processes payments associated with birth certificates, maintains birth certificate request database. Ensures storage of original birth certificates and maintains document imaging of birth certificates.
• Performs a variety of specialized clerical functions requiring interpretive and decision makings skills; maintains basic knowledge of all programs and services offered by the agency; represents agency in lobby (waiting area) locations, accepts applications, forms and receipts, refers and assists consumers to the proper location or staff person in the agency; schedules internal visitation rooms; assists with mandated reporter letters, case files, case plan copies, mail, dependency and administrative order notices; fingerprints clients for Children’s Services; and supply and form maintenance and ordering.
• Manages annual photo process and storage for children in agency custody; develops tracking and reporting system for oversight of this process.
• Works on special projects assigned by supervisor.  Produces and/or works various reports as needed.
• Attends necessary approved training as required.
• Performs other related duties as assigned.

• Undergraduate degree in social or behavioral science plus 12 months DHS experience
• OR Undergraduate degree in a non-related field plus 18 months DHS experience
• OR an Associate degree plus 24 months DHS experience
• OR 36 months DHS experience or equivalent

• Knowledge of: social or behavioral science (e.g., child and family community services, social work, sociology, psychology, criminology, penology, rehabilitation), agency, state and/or federal statutes, rules, regulations and procedures governing delivery of social programs specific to area of employment*; available community resources specific to area of employment*; social services policy and program planning and analysis; public relations; effective oral communication*; interviewing; employee and/or program participates and/or program recipients training.
• Ability to:  define problems, collect data, establish facts and draw valid conclusions; proofread technical materials, recognize errors and make corrections; gather, collate and classify data; establish good rapport with program participants and/or program recipients; prepare and deliver speeches before specialized audiences; prepare and maintain meaningful, concise and accurate reports, learn and use a variety of computer & software systems (spreadsheets, databases, etc) in the execution of the job

• Must undergo a background check via the Ohio Bureau of Criminal Identification and Investigation (BCI). Must have a car, valid driver’s license issued by the state of residency and required auto liability insurance.

• State Automated Child Welfare Information System (SACWIS)
• State Child/Abuse Neglect Central Registry Check for any state in which the applicant resided within the last five years
• Ohio Bureau of Criminal Identification Investigation (BCI)
• FBI
• National Sex Offender Public website (WWW.NSOPW.Gov) Code 5101:2-5-09 must be conducted for each prospective employee

• Offers direct social work services to physically, mentally, or emotionally disabled children and adults applying for SSI. Provides a broad range of services, including applying for SSA programs, assisting clients with the appeal process, advising clients about benefits, providing necessary forms, assisting clients in completing forms, inform clients of SSA medical appointments, following up with SSA when necessary. Also, resolve discrepancies, clarify issues for under and overpayments, track payments, adjudicate and authorize social security and non-paid placement.
• Assist in establishing entitlement to benefits under social security programs. Obtains client information by interviewing clients, verifying information. Determines eligibility by comparing client information to requirements. Contact SSA by phone-schedules appointments. Respond to incoming calls from SSA to answer questions and inquiries.
• Provides financial information to SSA by researching and analyzing placement costs. Completes Representative Payee reports. Prepares workbooks in Excel to retrieve and store data and making all records available for review if requested by SSA.
• Provides benefit payment management for our clients who are incapable of managing their social security payments. Completes payee applications. Report to SSA any changes or events that could affect the client’s payment. Provide necessary forms to SSA to continue benefits.
• Process applications for social security numbers and provide necessary forms for the application process. Maintain a digital copy of the application and social security card through OnBase. Advise children service staff about the social security card status and follow up with SSA when necessary. Reviews incoming court entries from Juvenile Court for required documentation per OAC rule and maintains a record in an online database. 
• Independently perform clerical functions (e.g., open mail manually and process, sort and when necessary, deliver mail to the proper recipients, gather data, completes dictation in SACWIS, search files, maintains statistical reports and other reports, and correspondence as required). Handle time-sensitive mail accordingly and log data on the Excel sheet.
• Reviews incoming Post Adoption Special Services Subsidy (PASSS) application packets for required documentation per OAC Rule. Submits PASSS applications to panel for approval and denial. Creates all the PASSS cases in SACWIS and manages the approved applications by generating payments through the invoices submitted by the parents monthly.
• Reviews and processes Interstate Compact on Adoption and Medical Assistance (ICAMA) cases received through ODJFS and processes ICAMA Medicaid. Screen the child for appropriate Medicaid information in MITS, SACWIS, and OIES before creating ICAMA Medicaid.
• Performs other related duties as assigned.
• Attends conferences and training.

• Associate degree or the equivalent of an associate degree (at least ninety-four (94) quarter credit hours or the equivalent in semester/trimester hours) with at least one three (3) hours course in each of the following:  interviewing, office/information technology, basic mathematics, public relations, communications and nine (9) credit hours in English which must include basic grammar, writing skills and composition
• OR two (2) years’ experience in public contact work involving interviewing and collecting, organizing, analyzing, and interpreting complex data; or equivalent
• All candidates must be able to demonstrate strong oral and written communication skills and strong interpersonal relations skills.

• Knowledge of: budgeting, human relations, office practices and procedures; agency policies and procedures*; interviewing, community services.
• Ability to: use agency networked personal computer software and program operating systems.
• Skill In: gather, collate, and classify information about data; people; or things develop good rapport with clients, residents and respective families; handle sensitive face-to-face contacts and inquiries; cooperate with co-workers; prepare routine business letters reflecting standard procedures; write accurate and meaningful reports; carry out instructions in written or oral form; work alone on most tasks; prepare and deliver presentations; deal with problems involving several variables in a familiar context; apply principles to solve practical everyday problems; add, subtract, multiply and divide whole numbers; answer routine telephone inquiries from public; ability to operate within a teamwork approach to achieve unit goals. 

• Must undergo a background check via the Ohio Bureau of Criminal Identification and Investigation (BCI). Must have a car, valid driver’s license issued by the state of residency and required auto liability insurance.

• Knowledge of SSA programs

• Ability to reason logically and make sound decisions, to consider alternative and diverse perspectives, to communicate effectively both orally and in writing, to remain poised under all circumstances, and to interact effectively with people in a positive manner that engenders confidence and trust.
• Ability to complete assigned tasks without direct supervision.

• State Automated Child Welfare Information System (SACWIS)
• State Child/Abuse Neglect Central Registry Check for any state in which the applicant resided within the last five years
• Ohio Bureau of Criminal Identification Investigation (BCI)
• FBI
• National Sex Offender Public website (WWW.NSOPW.Gov) Code 5101:2-5-09 must be conducted for each prospective employee

• Manages a work unit of FAA Quality Review Specialists (i.e., provides effective management and leadership with authority to make decisions with regard to client services in the human services agency; monitors staff performance; conducts performance evaluations; conducts regular meetings; reviews, approves or denies employee requests for leave; trains staff on applicable policies, practices, equipment, etc.; holds staff accountable for performance; administers corrective action and discipline; builds an effective work team by fostering an environment of collegiality and cooperation among team members; encourages open and honest communication; leads regular unit meetings to share information and facilitate discussions, suggestions, and improvements; monitors staff assignments).
• Under general direction of administrative superior, manage case review process for all Client Services programs (Food Assistance, Ohio Works First/Work Activities, Medicaid) with a heavy focus on the Food Assistance and Medicaid programs; reviews, analyzes, and prepares reports of the case review data; identifies error trends and training needs to improve payment accuracy. 
• Serves as point person to ODJFS and the Auditor of State with regard to case audits; receives state audit findings; responsible for developing Corrective Action Plans (CAP), as required; defines agency objectives for rectifying errors; launches/completes internal review of similar cases; when deemed necessary; works with applicable agency staff (one-on-one and/or collectively) to help rectify the error findings through the issuance or revision of agency policy, training and or  individual mentoring.
• Maintains records and provides statistical information to administration for purposes of planning, developing and monitoring programs.  Prepares written reports summarizing findings and recommendations.  These tasks are all completed in a timely manner that ensures the effective provision of consumer services.  At the direction of administrative superior, serves as an internal consultant on local, state, and/or federal program audits.  Participates in other work-related teams and groups aimed at analyzing the impact of changes.
• Attends conferences and training.
• Performs other related duties as assigned.

• Bachelor’s Degree and two (2) years of experience in client services caseload work;
• OR Associate Degree and four (4) years of experience in client services caseload work;
• OR High School Diploma or GED and six (6) years of experience in client services caseload work

• Knowledge of: budgeting; management; supervision; employee training and development; public relations; office practices and procedures; community services, programs, and regulations*; interviewing; agency policies and procedures*; general requirements of all programs represented by the team*.
• Ability to:  operate agency networked personal computer software and program operating systems.
• Skill In: apply principles to solve practical problems; define problems, collect data, establish facts and draw valid conclusions; calculate fractions, decimals, and percentages; interview job applicants effectively; prepare meaningful, concise and accurate reports; understand technical manuals;  proofread technical materials, recognize errors and make corrections; gather, collate and classify information about data, people or things; handle sensitive inquiries from and contacts with officials and general public; establish professional cooperative atmosphere as manager of a work unit; work cooperatively with Section Leader and peers to develop and consistently improve outcome measures.

• Must undergo a background check via the Ohio Bureau of Criminal Identification and Investigation (BCI). Must have a car, valid driver’s license issued by the state of residency and required auto liability insurance.

• Bachelor’s degree from an accredited college or university;
• AND two (2) years of experience in client services caseload work
• Master’s degree in social work, sociology, social science, psychology, human development and family science, gender and sexuality studies, public administration or a related field.

• Remaining in a stationary position, often sitting for prolonged periods of time.
• Adjusting or moving objects up to 20 pounds in all direction
• Communicating with others to exchange information
• Repeating motions that may include the wrists, hands and/or fingers
• Assessing the accuracy, neatness and thoroughness of the work assigned

• Quality Review Specialists or equivalent.  May also provide functional work direction to staff based on case review findings to help improve error rates.

• State Automated Child Welfare Information System (SACWIS)
• State Child/Abuse Neglect Central Registry Check for any state in which the applicant resided within the last five years
• Ohio Bureau of Criminal Identification Investigation (BCI)
• FBI
• National Sex Offender Public website (WWW.NSOPW.Gov) Code 5101:2-5-09 must be conducted for each prospective employee