Do you have concerns about our services?

The Office of Client Rights is here to help and listen.

You can make Hamilton County Job & Family Services better.

The Office of Client Rights is here to answer your questions, and to help facilitate the resolution of complaints in a professional and fair manner.

When should you contact the Office of Client Rights?

  • If you are a member of the general public and have a question(s) about services offered by Hamilton County Job & Family Services
  • If you are involved with Hamilton County Job & Family Services and have questions or concerns about services the agency is or should be providing
  • If you have concerns about how your case is being handled
  • If you are confused about the rules, laws, policies or information communicated to you
  • If you have been accused of child abuse and/or neglect and you do not agree with the Intake/Investigation finding

The Office of Client Rights can help you by:

  • Answering your questions/inquiries
  • Giving you information about your rights and responsibilities
  • Assisting with a concern or communication issue between you and Hamilton County Job & Family Services, or another agency under contract with Hamilton County Job & Family Services
  • Acting as a complaint facilitator to get your issues resolved
  • Providing access to the agency’s appeal process if you who have been accused of child abuse and/or neglect and do not agree with the Intake/Investigation finding
  • Sharing your concerns with Hamilton County Job & Family Services leadership and other agencies to improve services

For parents, relatives, legal guardians, foster and adoptive parents, children and other consumers involved with Children’s Services, we are here to help you understand what is happening, while assisting you in resolving any concerns.

For individuals who have been found to have an indicated or substantiated finding of child abuse and/or neglect during an agency intake/investigation, and you do not agree with the finding, we are here to facilitate access to the agency’s appeal process.

Understand that the Office of Client Rights cannot

  • Challenge or attempt to influence a court decision in your case
  • Conduct our own investigation of an active child protective case

If the Office of Client Rights cannot help you directly, we will direct you to people who can help. 

How do I contact the Office of Client Rights?

There are several different ways to contact the Office of Client Rights. Contact may be made by phone, mail or online submission:

Phone

Contact the Office of Client Rights via phone at 513-946-2466, Monday – Friday, 7:30 a.m. – 4:30 p.m.

Mail

Hamilton County Job & Family Services, Client Rights Office,

222 E. Central Parkway,

Cincinnati, Ohio 45202.

Online Submission

Please click here to submit an online inquiry, complaint, or request for appeal of agency intake/disposition finding . You will be directed to a list of services. Please choose the appropriate service and then click on the green button to submit your concern online.

One last thing: If you don’t speak English, request a translator

Request a translator from your caseworker. This card may be helpful. A translator will be provided at no cost to you.