If you are a public assistance recipient, you have surely noticed our processing times increase. I want to stress again we are doing our best to help everyone as quickly as possible.
To help the process go smoothly, here are some tips:
— Wait for our call. We could take a couple of hours or even a day or two from your appointed time to call you, but we will call you. Please do not come downtown. We are handling this type of business over the phone now.
— Apply online. Here’s a link: https://odjfsbenefits.ohio.gov/SelfServiceSplash.jsf You can also determine eligibility and report case changes there.
— Use our Online Service Center. There are many forms located in the service center that can make it easier to do business with us. Here’s a link: https://www.hcjfs.org/OnlineServiceCenter0906.htm
— Use the public libaries to fax verification documents. This saves you a trip downtown to a packed lobby where you will have to pay for parking and stand in line. We are no longer receipting or coyping documents downtown. You can get a receipt from your local libray when you fax the information.
— Give us 30 days. We are taking up to 30 days to process cases. Please do not call and ask about the status of your case until the 30 days are up.
We are making changes and improving. We will continue to do our best to serve you in a timely manner.