Ohio benefits system will be unavailable April 22-26 for major technical upgrade

The Benefits.Ohio.gov website and the application and recertification lines in all Ohio counties will be unavailable from 3 p.m. Thursday, April 22, until 8 a.m. Tuesday, April 27. This is so that a major technical upgrade can be completed.

All public assistance benefits issued through the Ohio Benefits system will be unavailable. This includes Cash Assistance, Food Assistance (SNAP) and Medicaid benefits. This includes 1-844-640-6446.

We know this is an inconvenience for some consumers. Here’s how we’ll still be able to help you during this outage:

If our consumers need to apply, recertify or renew benefits during this time, they can submit a paper application or form to Hamilton County Job and Family Services. They can do so in our first-floor lobby at 222 E. Central Parkway, which will be open during this down time. All forms are on our website, hcjfs.org.

More info:

  • County staff will not have access to data about individual cases while the system is offline. 
  • If a paper application is submitted, it will be screened to see whether if food assistance should be expedited, but it will not be processed until after the system is back online.
  • If someone needs food while the system is unavailable, they should contact their local food pantry. 



by Jane Prendergast

Filed Under: News