Jul
12
Avoid a trip downtown

Today I learned about yet-another difficult decision made by a growing number of the people we serve: Do they spend their limited resources on transportation to submit a job application, or on a trip to our downtown office to investigate …

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Jul
08
Helping people better understand our role

In yesterday’s live chat about Medicaid, food assistance and cash assistance, we received a number of good questions from people who may be accessing services for the first time. Some seemed confused about the difference between unemployment compensation and cash …

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Jul
06
Using technology to improve customer service

“This service is incredible. It saves me $7.00 in bus fare. Please pass on accolades to whoever set this up!” This is just one of many positive comments we get from people who take advantage of our live online chats …

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