Aug
19
Case information unavailable from Aug. 23 to Aug. 27

Please be aware Hamilton County Job and Family Services will begin processing all food assistance and cash assistance cases in a new computer system later this month and it will result in a temporary shutdown of service.

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May
14
Hamilton County Medicaid resource guide for consumers

The quickest and easiest way to apply or renew health care benefits is to call 1-844-640-OHIO (6446) Monday – Friday between 8 a.m. and 4 p.m. You may also apply online at www.benefits.ohio.gov.  There, you will answer a series of questions …

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Jul
13
Public Assistance Interviews Moving to Phone

Intake interviews on public assistance cases will take place over the phone, rather than in person, starting July 17. This transition is happening for the convenience of the consumer, who will no longer have to travel downtown, pay for parking, …

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Jul
12
Avoid a trip downtown

Today I learned about yet-another difficult decision made by a growing number of the people we serve: Do they spend their limited resources on transportation to submit a job application, or on a trip to our downtown office to investigate …

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Jul
08
Helping people better understand our role

In yesterday’s live chat about Medicaid, food assistance and cash assistance, we received a number of good questions from people who may be accessing services for the first time. Some seemed confused about the difference between unemployment compensation and cash …

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Jul
06
Using technology to improve customer service

“This service is incredible. It saves me $7.00 in bus fare. Please pass on accolades to whoever set this up!” This is just one of many positive comments we get from people who take advantage of our live online chats …

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