Live Chat service will end Friday, Dec. 29, 2017. 

As technology changes, our clients are contacting us through other means and the live is no longer an effective tool. 

You can contact us through the Ohio Department of Job and Family Services Web Portal, or through these contacts


Chat is available from 11 a.m. to 1 p.m. Weekdays

Pursuant to Ohio Revised Code (ORC 1347.08), we are unable to release confidential information to parties outside of the case in question without written authorization.

  • If you serve as an Authorized Representative you must have been previously registered with HCJFS.
  • If you are the designated Authorized Representative for a prospective or current recipient of HCJFS services, please be prepared to provide information confirming your identity.
  • If you are contacting HCJFS on behalf of a prospective or current recipient of HCJFS services and have not been designated as an Authorized Representative with this Agency, we will not be able to answer your questions at this time.
  • Falsification of information within this chat (ORC 2913.42, section 3, 4) may result in prosecution.

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