If you have questions.
Contact your caseworker. If you don’t know who your caseworker is call 513-946-1000 or email firstname.lastname@example.org. If you do not hear back from your caseworker within 48 business hours, please contact Customer Service at 513-946-2466.
If you don’t speak English and need a translator:
Request a translator from your caseworker. This card may be helpful. A translator will be provided at no cost to you.
If you have concerns about how your case is being handled, you’re confused about our policies or you feel like no one is listening:
Please contact our Office of Client Rights – The office is open Monday through Friday, 7:30 a.m. to 4:30 p.m.
Our Client Rights Officer can help you understand what’s happening and what you can do about it. Ohio and federal law provide specific safeguards for your rights while you are receiving services from Hamilton County Job and Family Services.
You can also write the officer at: Hamilton County Job and Family Services, Client Rights Office, 222 E. Central Parkway, Cincinnati, Ohio 45202.