The following information is designed to help you understand how quickly we are processing information and mail sent to our office, so you can get a better idea of when changes you report may be processed or your application may be scheduled for review.

On 8/18/17, we’ll be processing:

  • Applications received on 8/10/17
  • Child Care Connections received on 8/14/17
  • Faxes and mail received on 8/15/17
  • Manual claims received 8/17/17

Please note it may take up to 30 days to process an application. We scan and electronically route faxes/mail received to caseworkers for review within 3 to 5 business days. Mail is reviewed and updated by caseworkers in the order received with case changes made within 30 days.