Ohio ECC Caretaker (Parent) Help Line

Call 1-888-796-4322 (TTY 1-877-411-6059) to:

  • Activate card
  • Report lost, stolen or damaged card
  • Initial card should be received within 7-10 days, if not then a replacement must be requested within no later than day 21 days of first mailing
  • Failure to request replacement timely could result in paying out of pocket for care


Visit hcjfs.org to:

  • Download an application for Child Care
  • Complete a Child Care Connection
    (To change providers, report your child is attending a new provider, or termination and existing provider)
  • Search for a provider
  • Report a change in your case
  • Learn about potential eligibility
  • Learn about how the child care program works
  • Learn how to make changes in your child care

Hamilton County Child Care Fax Number

(513) 946-1830 – The fax number is the best way to:

  • Send in your child care application
  • Send in verification documents

(Fax documents for FREE from any Cincinnati & Hamilton County Public Library branch)

Hamilton County Child Care Help Line

(513) 946-1800 – Call us to find out:

  • If we received your documents
  • The status of your case
  • Why you received a termination letter
  • Other questions

HCJFS 3045-A (REV. 1-17)